http://management.about.com/ Get the latest headlines from the About.com http://clk.about.com/?zi=1/1hh http://www.about.com/ 118 20 en-us 2012-02-21T03:49:57Z Tue, 21 Feb 2012 03:49:57 +0000 hourly 1 2000-01-01T12:00+00:00 http://management.about.com/b/2012/02/23/best-and-worst-of-customer-service.htm MSN has an excellent article about <a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://money.msn.com/shopping-deals/the-best-worst-of-customer-support-thestreet.aspx">customer service</a>. Focused on the computer, mobile phone, and banking industries specifically, the article's points are valid for any industry. <p>Perhaps the key issue in the entire article is in the middle of page 2 where the author calls Sprint to task for the "common mistake of treating this aspect of customer service as a "project, not process"." Commitment to customer service has to be a long term, on-going part of the company culture rather than one department's goal for the quarter. <p>For some quick tips on customer service read our <a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/cs/generalmanagement/a/mgttips03_2.htm">Customer Management Tips</a> http://management.about.com/b/2012/02/23/best-and-worst-of-customer-service.htm Thu, 23 Feb 2012 01:45:59 +0000 2012-02-23T01:45:59Z http://management.about.com/b/2012/02/21/fifty-most-innovative-companies.htm Fast Company is out with their 2012 list of businesses that "matter most, the ones whose innovations are having an impact across their industries and our culture," their list of <a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://www.fastcompany.com/most-innovative-companies/2012/full-list">The World's 50 Most Innovative Companies</a>...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/02/21/fifty-most-innovative-companies.htm">Read Full Post</a></p> http://management.about.com/b/2012/02/21/fifty-most-innovative-companies.htm Tue, 21 Feb 2012 03:49:57 +0000 2012-02-21T03:49:57Z http://management.about.com/b/2012/02/13/are-you-leading-or-just-managing.htm Okay, fine. You're managing the department. Work is getting done on time. Nobody is complaining. But are you really leading? Are you motivating and encouraging your employees. Or are you ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/02/13/are-you-leading-or-just-managing.htm">Read Full Post</a></p> http://management.about.com/b/2012/02/13/are-you-leading-or-just-managing.htm Mon, 13 Feb 2012 03:27:45 +0000 2012-02-13T03:27:45Z http://management.about.com/b/2012/01/29/quality-monitoring-in-call-centers.htm Call centers are expensive to set up and operate. It's important that they operate efficiently. It's also important that they serve their purpose of making sure the customers are satisfied ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/01/29/quality-monitoring-in-call-centers.htm">Read Full Post</a></p> http://management.about.com/b/2012/01/29/quality-monitoring-in-call-centers.htm Sun, 29 Jan 2012 15:49:28 +0000 2012-01-29T15:49:28Z http://management.about.com/b/2012/01/27/kpi-for-call-centers.htm We've added additional detail to the <a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/cs/generalmanagement/a/keyperfindic.htm">Key Performance Indicators</a> (KPI) section. The article <a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/od/metrics/a/Call-Center-Kpi.htm">Call Center KPI</a> lists KPI commonly used in call centers and explains each of them. If you ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/01/27/kpi-for-call-centers.htm">Read Full Post</a></p> http://management.about.com/b/2012/01/27/kpi-for-call-centers.htm Fri, 27 Jan 2012 13:43:23 +0000 2012-01-27T13:43:23Z http://management.about.com/b/2012/01/23/is-passion-for-your-work-necessary.htm In the HBR Blog entry <a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://blogs.hbr.org/cs/2012/01/to_find_happiness_forget_about.html">To Find Happiness, Forget About Passion</a> author Oliver Segovia suggests that following your passion is not the path to career happiness and success. He argues, ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/01/23/is-passion-for-your-work-necessary.htm">Read Full Post</a></p> http://management.about.com/b/2012/01/23/is-passion-for-your-work-necessary.htm Mon, 23 Jan 2012 03:52:57 +0000 2012-01-23T03:52:57Z http://management.about.com/b/2012/01/16/job-title-inflation.htm Several years ago, people started calling garbage men sanitation engineers. Then every worker became an "associate", like sales associate and customer service associate. More and more individual workers were given ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/01/16/job-title-inflation.htm">Read Full Post</a></p> http://management.about.com/b/2012/01/16/job-title-inflation.htm Mon, 16 Jan 2012 14:44:35 +0000 2012-01-16T14:44:35Z http://management.about.com/b/2012/01/12/how-much-vacation-should-workers-get.htm Most workers get two weeks vacation a year. Some get more. Some get less. Red Frog is a company that gives its employees unlimited vacation. As long as your work ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/01/12/how-much-vacation-should-workers-get.htm">Read Full Post</a></p> http://management.about.com/b/2012/01/12/how-much-vacation-should-workers-get.htm Thu, 12 Jan 2012 23:17:22 +0000 2012-01-12T23:17:22Z http://management.about.com/b/2012/01/09/national-clean-off-your-desk-day.htm National Clean Off Your Desk Day for 2012 is Monday, January 9. Is your desk top clean as a whistle or do you have piles on every flat space? Do ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/01/09/national-clean-off-your-desk-day.htm">Read Full Post</a></p> http://management.about.com/b/2012/01/09/national-clean-off-your-desk-day.htm Mon, 09 Jan 2012 01:41:25 +0000 2012-01-09T01:41:25Z http://management.about.com/b/2012/01/05/why-big-companies-lose-their-top-employees.htm Whether you are a big company worried about your turnover rate, a smaller company trying to steal top talent from the big guys, or simply a smart manager who knows ...<p><a href="http://clk.about.com/?zi=1/1hc&#038;zu=http://management.about.com/b/2012/01/05/why-big-companies-lose-their-top-employees.htm">Read Full Post</a></p> http://management.about.com/b/2012/01/05/why-big-companies-lose-their-top-employees.htm Thu, 05 Jan 2012 20:10:55 +0000 2012-01-05T20:10:55Z